Services
At the core of AVTEL is our commitment to delivering our promises.
We listen to the needs of each client, understand how their company works and what they want to achieve with their security system. Then, we apply our technical expertise to create the optimum solution, at any point in the process.
Some clients come to us for consultancy, while others require detailed designs for tender, products, installation, support or aftercare. We’ll adapt our services around your needs – from a single-site design to an enterprise-wide deployment.
Aftercare
Well-maintained systems last longer and minimise downtime. We can work as your reliable partner in service contracts, with a 24/7 helpdesk, diagnostics, performance reviews against SLAs and spares programmes. We offer a responsive and flexible service that fits around your operations to ensure your assets remain protected.
Custom Solutions
AVTEL work to provide innovative protective solutions for business across the globe. You can put your trust in us to design and install your bespoke security package and to ensure operational consistency throughout.
Managed Services
Security systems are sophisticated. Once a new system or upgrade is in place, you may require software training or end-user support to help manage or oversee it. We place staff – onsite or remotely – with IT and operational expertise to administer databases and manage systems to ensure they’re working efficiently.
System Implementation
If you require an installer, Avtel can implement the most complex security systems with a meticulous and uniquely comprehensive approach. The entire process is taken care of, including independent auditing of system commissioning and quality control.
Product
As niche security product specialists, we share in-depth knowledge of the most effective products on the market. Avtel is an approved reseller able to recommend and supply traditional and modern security equipment from leading manufacturers, including handling shipping and customs issues.
Solution and Design Engineering
The key to designing the right security system is to fully understand your situation, risks and challenges – both physical and cultural. We will scope out and liaise with your team before developing an innovative solution that meets all your operating, software and budgetary requirements.
We aim to deliver sustainable, engaging and best in class customer service in every aspect of engagement we have with our customers; from Sales, design, through implementation, and after- care support. We are continually looking at ways to improve the standard of our customer service and our team are committed to making a difference for the clients that we support.
Becoming aware of the need to seek out AVTEL could come from the commissioning of a new building, moving into a property, or perhaps a recent incident that has prompted contact. You might not be happy with your existing supplier or you require more suppliers for competitive tendering.
When weighing up suppliers, you might consider AVTEL as we've been recommended to you. You could have found us through a trade press article or through engaging with us on social media. We have a strong focus on people, so perhaps you have a business or personal relationship with someone at AVTEL.
Whether you have a strong idea of what is required or you will need some advice, AVTEL is on hand to guide you through. AVTEL asks questions and listen to gain a full understanding of the issues trying to be solved so that our offer really meets your needs. The proposal is prepared, presented, and then discussed.
Once a proposal is agreed, we move onto gathering documentation and agreeing on terms of conditions of trading, dates, working conditions, and health and safety procedures. Existing customers may already have these in place from previous projects.
For AVTEL, communication is key. Your sales contact will stay in close contact with you to ensure a smooth transition to our operations team. We will install and commission your project and we will always undertake a review of the delivery process for feedback. Our goal is to set the standard for best-in-class customer service, every time.
AVTEL's focus is customer commitment and its principles run through everything we do. We respond to queries and questions promptly and arrange periodic reviews with you post-project to ensure your continued satisfaction with work completed. Maintaining regular contact is critical to a strong relationship.
Our products:
AVTEL are authorised partners for world-leading security product manufacturers including AMAG, Arcules, Axis, Bosch, Brivo, Eagle Eye, Feenics, Gallagher, Genetec, HID, Honeywell, Lenel S2, Milestone, RS2, Software House, and Verint.
