About
AVTEL, part of the SECOM group, is a global security company dedicated to helping organisations to protect what’s important through robust, responsive and innovative security solutions.
AVTEL began life in Tokyo in 2007 with a clear ambition: to provide outstanding quality to our customers through our exceptional people. This approach has driven our continuous growth, and we now work across Asia Pacific, Europe, the Middle East and Africa, Latin America, and the US.
We’ve built our success on listening to our customers. We learn what matters most to them, and deliver well-planned, effective, scalable security solutions using the best products on the market.
One of our biggest strengths is having local teams of experts working together with the focused dedication of a small business, while backed by our large, centrally-managed network. This means we provide a consistently excellent service across a wide geography, while offering customers the benefits of local teams who understand their needs.
We’re focused on high standards throughout AVTEL, and we train and develop colleagues within the business as well as our subcontract partners. We also protect our culture, which include respect and care for our people as well as our customers and the communities around us. We want our people to enjoy what they do and have opportunities to flourish as part of AVTEL.
In September 2025 we joined SECOM Group, one of the largest security service providers in the world. We are proud to be part of another strong, innovative, forward-thinking organisation that shares our values and our commitment to customer care.
Being a SECOM company means AVTEL will now have more opportunities to build strong links between global experts, share our knowledge and skills, and help organisations across the world protect what’s important.
What we do
We're authorised partners for security product manufacturers including AMAG, Arcules, Axis, Bosch, Brivo, Eagle Eye, Feenics, Gallagher, Genetec, HID, Honeywell, Lenel S2, Milestone, RS2, Software House, and Verint.
Aftercare
Well-maintained systems last longer and minimise downtime. We can work as your reliable partner in service contracts, with a 24/7 helpdesk, diagnostics, performance reviews against SLAs and spares programmes. We offer a responsive and flexible service that fits around your operations to ensure your assets remain protected.
Custom solutions
AVTEL works to provide innovative protective solutions for business across the globe. You can put your trust in us to design and install your bespoke security package and to ensure operational consistency throughout.
Managed services
Security systems are sophisticated. Once a new system or upgrade is in place, you may require software training or end-user support to help manage or oversee it. We place staff – onsite or remotely – with IT and operational expertise to administer databases and manage systems to ensure they’re working efficiently.
System implementation
If you require an installer, AVTEL can implement the most complex security systems with a meticulous and uniquely comprehensive approach. We take care of the entire process, including independent auditing of system commissioning and quality control.
Product
As niche security product specialists, we share in-depth knowledge of the most effective products on the market. AVTEL is an approved reseller able to recommend and supply traditional and modern security equipment from leading manufacturers, including handling shipping and customs issues.
Solution and Design Engineering
The key to designing the right security system is to fully understand your situation, risks and challenges – both physical and cultural. We will scope out and liaise with your team before developing an innovative solution that meets all your operating, software and budgetary requirements.
We aim to deliver sustainable, engaging and best-in-class customer service in every aspect of our engagement with customers, from sales and design through to implementation and after-care support. We are continually looking at ways to improve the standard of our customer service and our team are committed to making a difference for the clients we support.
SECOM
The company began life in 1962, as the first security service company in Japan. Since then, its resolute focus on innovation and customer care has driven SECOM’s growth to become the market leader in bespoke security and fire solutions.
Today, the group employs more than 71,000 people worldwide and serves over 3.8 million customers.
Find out more about SECOM here.
The AVTEL ethos
A strong ethical mission is the backbone of AVTEL. We believe everybody counts and treat all our customers and employees with respect. Everyone is recognised for their contribution to our success – and this includes the communities in which we work.
We offer engaging development opportunities, recognise achievement, and foster an inclusive and collaborative workforce to help employees achieve their full potential. We place a high value on our key values of being trustworthy, committed, caring, courageous and excellence.
AVTEL aims to ensure our employees’ health and safety and welfare whilst they are at work and of others who may be affected by our activities. We have been awarded accreditation from Safecontractor, the market-leading provider of technology-enabled compliance risk management, certification, and verification services.
AVTEL is an environmentally conscious organisation, and as such, we acknowledge the impact that our operations may have on the environment. We are committed to ensuring we comply with environmental legislation where these relate to our activities.