Project and Service Engineer - AVTEL Access Control Systems

Project and Service Engineer

Location: Singapore

Salary: Competitive

The Role:

As our Project and Service Engineer, you will be delivering our Integrated Security projects. You will coordinate the projects using your combination management skills and specific security system knowledge; you will coordinate the project with the goal of project completion within specified time and budget.

  • Responsible for managing projects including Testing and commissioning, on site installation, repair, maintenance and test tasks.
  • Strong Project Management and Technical competency in all aspect of project cycle from Pre-Sales to Post commission completion.
  • Service Calls: Problem solving and delivering closure on integrated security system defects.
  • Undertaking Planned Preventative Maintenance (PPM) activity on existing systems.
  • Full cost control and resolution of any disputes
  • Programming of Security systems configurations, installing small additions and changes to the existing systems.
  • Assist in Pre-Sales support including Bid preparation, Documentation and Costing.
  • Undertake surveys and assist in preparation of pricing for works required at customer sites.
  • Diagnose errors or technical problems and determine proper solutions and support engineering team in attending to service calls.
  • Manage resources, track resource utilisation and resolve resource constraints to ensure service levels criteria are met.
  • Deliver an end to end process with customers
  • Communicate effectively with all stakeholders around project status and timelines.
  • Comprehend customer requirements and make appropriate recommendations. Build positive relationships with customers
  • Proactively identify risks that may affect response capability, specifications, budget and outcome of service quality.
  • Produce timely and detailed reports on Projects and Services Support.
  • Compliance with KPI’s, procedures and reporting requirements. Maintain high customer satisfaction ratings that meet company standards.
  • Occupational Health and Safety compliance including subcontract liabilities
  • Complete required training and development objectives within the assigned time frame

Skills and Experience:

  • Preferred – Certification in Project Management or equivalent qualification or strong experience
  • Must have – Proven 3-5 years’ work experience in the Electronic Security industry in an equivalent/similar role.
  • Sound knowledge of the security systems industry and understanding of system design
  • Experience/Certifications with major integrated Access Control / CCTV / Intruder systems / Perimeter detection systems
  • Strong interpersonal communications skills and the ability to communicate across diverse audiences – Written and Spoken
  • Strong problem solving and exceptional analytical skills.
  • Excellent Negotiation and Influencing Skills
  • Strong organisational skills in dealing with multiple issues & various deliverables
  • Proficiency in Microsoft office programs
  • Able to work under tight timeline/pressure and deliver results.