Service Engineer
Location: AVTEL UK, Milton Keynes
Salary: As per market standards
Job Role:
The primary purpose of this position is to diligently undertake all service maintenance repairs and planned preventative maintenance activities within the Thames Valley and London region.
This role is for a person with a blend of abilities including strong technical skills but also an individual with high customer focus abilities with an aptitude for self- discipline, loyalty and teamwork.
Responsibilities:
- Service Calls: Problem solving and delivering closure on integrated security system defects.
- Undertaking Planned Preventative Maintenance (PPM) activity on existing systems.
- Installing small additions and changes to existing systems.
- Undertaking surveys and assisting in the preparation of pricing for works required to customer sites.
- Preparing feedback and regularly communicating progress to the service administrator.
- Assisting with the commissioning and completion of projects and checking as built documentation.
- Proactive support to Service Manager and AVTEL Team
- Compliance with KPI’s, procedures and reporting requirements
- Continual optimization of service delivery and procedures
- Participation in training offered
Skills, Culture & Experience:
The candidate will require a working knowledge of the following systems:
- Access Control: A strong working knowledge of Lenel/Gallagher hardware is ideal but other enterprise solutions are acceptable.
- CCTV: A working knowledge of both IP and Analogue CCTV systems including the use of network video recorders.
- Integrated Systems: Experience with major integrated IP based Access Control/CCTV/Intruder systems/Perimeter detection systems that are fully integrated.
- Intruder Alarms: Basic competency on setting up and problem solving on intruder systems.
- Service: The successful candidate will have a good working knowledge of service in the security industry with at least 5 years’ experience.
- Experience of working on these systems across WAN environments is important.
- Strong team member, collaborator and self-starter.
- Sense of urgency – Values time
- Energetic, enthusiastic and accepts a challenge
- Perseverance
- Acts diligently, is organized to complete assignments efficiently
- Acts with integrity