Sales Support/Project Coordinator

Job Role:

We are looking for a talented Sales Support specialist with good teamwork skills who can provide administrative and data management assistance to the team. The successful candidate will also have project co-ordination duties.

Job Responsibilities:

A. Sales Support

Answer and screen incoming phone calls and emails to Sales.
Input and maintain prospect, customer and partner information into AVTEL’s CRM/ERP system
Create Estimates based on BoMs, Sales Orders based on incoming POs and Invoices for products and services provided to customers.
Assist Sales Reps with the creation of proposals in response to RFPs or other customer requests.
Where appropriate, attend customer meetings with Sales Reps and record minutes.
Provide timely responses to customer requests and questions in support of Sales Reps.
Liaise with other teams on administrative matters of mutual importance and with Purchasing and Project Co-ordinators in particular. This will include assisting with incoming deliveries, dispatches and stock checks.
Keep track of Sales team’s communication with customers and assist with ensuring that both customer expectations are met, and that details recorded in AVTEL’s CRM/ERP system are up to date.
Assist with the creation of sales materials including presentations and internal reports. These may take the form of Word documents, Excel spreadsheets or PowerPoint presentations.
Where appropriate make suggestions for improvements to sales processes.
Develop knowledge of product and awareness of stock levels or typical lead times.
Monitor software licence, warranty and service contract renewal dates and communicate the detail with customers.

B. Projects

Coordinate project management activities, resources and information.
Support the project team with administrative matters such as the preparation of documents required for site access.
Assign tasks to internal team.
Closely co-ordinate the scheduling of materials purchase with the procurement team.
Create and maintain comprehensive project documentation, plans and reports.
Create weekly reports for customer and AVTEL management based on information received from Engineers and Project Managers.
Where necessary attend customer meetings and Testing & Commissioning sessions to provide support such as interpreting.
Proactively communicate with the team to keep everyone updated on project status.
Update information in AVTEL’s internal systems to reflect project progression.

Skills & Experience:

Strong verbal and written communication skills.
Native or near native ability in either English or Japanese language as well as professionally proficiency in the other language.
Attentive to customer needs and determined to provide customer satisfaction.
Ability to organize, prioritize, be flexible and meet deadlines while handling multiple tasks at various stages of progress.
Strong client-facing, inter-personal and teamwork skills.
Familiarity with common computer applications including CRM/ERP systems and Microsoft Office (in particular Excel and Word).
Experience in a similar administrative support role would be preferred.

Apply