Service Logistics Coordinator - AVTEL Access Control Systems

Service Logistics Coordinator

Location: AVTEL UK, Milton Keynes

Salary: As per market standards

Job Role and Responsibilities:

The primary purpose of this position is to organise and perform all administrative work for our Service, Small Works, and Maintenance department, along with supporting the logistics team when required. You will act as the primary company representative for all day-to-day small works team requests; coordinate, monitor, and report on the status of work; organise, input and maintain records and associated documentation; ensure smooth operation of day-to-day activities. Providing Cover by assisting and supporting the purchasing and logistics team administrative tasks as well as receiving and shipping goods to various points of installation when required.

  • Carrying out administration duties alongside the Small Works Project Manager.
  • Managing Service cases for all EMEA customers, co-ordinating the visits with customers and engineers.
  • Updating service records and communication progress with customers and other members of the team.
  • Organising Annual Preventive Maintenance visits for all EMEA contracted customers providing planned visits, customer reports and documentation.
  • Preparing invoices and tracking fulfilments for service and small works.
  • Researching parts and equipment requirements under guidance from qualified engineers together with issuing purchase orders, receiving goods and processing goods through an inventory system.
  • Preparing sales estimates for service repairs & small works in NetSuite (CRM).
  • Providing administrative support to service manager and engineers.
  • Travel research, booking travel and accommodation.
  • Working with Service team leader tracking and renewing service contracts.
  • Working with the Service Manager and Team Leader on the ongoing development of the department.
  • Providing cover to the logistics team, carrying out day to day logistics activities needed by the business.

Skills, Culture & Experience

  • Work experience in the service industry.
  • Working knowledge of O365 (MS Outlook, Teams, Word, Excel and Powerpoint)
  • Attention to Detail and accuracy in whatever tasks are assigned.
  • Strong organisational skills – Ability to plan and prioritise.
  • Excellent communication and interpersonal skills .
  • Self-starter and fast learner.
  • Sense of urgency – Values time.