Project and Service Engineer - AVTEL Access Control Systems

Project and Service Engineer

Location: AVTEL Singapore

Salary: As per market standards

Job Description:

You are responsible for delivering Integrated Security projects, and provide Service Support and maintenance services by using knowledge and experience of Electronic Security Systems.

Job Responsibilities:

  • Manage projects including Testing and commissioning, on site installation, repair, maintenance and test tasks.
  • Project Management and Technical skills in project cycle (Pre-Sales to Post commission completion).
  • Service Calls: Problem solving and delivering closure on integrated security system defects.
  • Undertake Planned Preventative Maintenance (PPM) activity on existing systems.
  • Programming of Security systems configurations, installing small additions and changes to the existing systems.
  • Assist in Pre-Sales support including Bid preparation, Documentation and Costing.
  • Undertake surveys and assist in preparation of pricing for works required at customer sites.
  • Diagnose errors or technical problems and determine proper solutions and support engineering team in attending to service calls.
  • Full cost control and resolution of any disputes.
  • Deliver an end to end process with customers
  • Communicate effectively with all stakeholders around project status and timelines.
  • Comprehend customer requirements and make appropriate recommendations. Build positive relationships with customers
  • Proactively identify risks that may affect response capability, specifications, budget and outcome of service quality.
  • Produce timely and detailed reports on Projects and Services Support.
  • Compliance with KPI’s, procedures and reporting requirements.
  • Maintain high customer satisfaction ratings that meet company standards.
  • Occupational Health and Safety compliance including subcontract liabilities
  • Complete required training and development objectives within the assigned time frame

Skills and Experience:

  • Preferred – Certification in Project Management or equivalent qualification or strong experience
  • Must have – Proven 3-5 years’ work experience in the Electronic Security industry in an equivalent/similar role.
  • Min. Diploma in any Engineering discipline.
  • Sound knowledge of the security systems industry and understanding of system design
  • Experience/Certifications with major integrated Access Control / CCTV / Intruder systems / Perimeter detection systems
  • Strong interpersonal communications skills and the ability to communicate across diverse audiences – Written and Spoken
  • Strong problem solving and exceptional analytical skills.
  • Excellent Negotiation and Influencing Skills
  • Strong organisational skills in dealing with multiple issues & various deliverables.
  • Proficiency in Microsoft office programs
  • Able to work under tight timeline/pressure and deliver results.