Project and Service Engineer

Job Description:

You are responsible for delivering Integrated Security projects, and provide Service Support and maintenance services by using knowledge and experience of Electronic Security Systems.

Job Responsibilities:

• Manage projects including Testing and commissioning, on site installation, repair, maintenance and test tasks.
• Project Management and Technical skills in project cycle (Pre-Sales to Post commission completion).
• Service Calls: Problem solving and delivering closure on integrated security system defects.
• Undertake Planned Preventative Maintenance (PPM) activity on existing systems.
• Programming of Security systems configurations, installing small additions and changes to the existing systems.
• Assist in Pre-Sales support including Bid preparation, Documentation and Costing.
• Undertake surveys and assist in preparation of pricing for works required at customer sites.
• Diagnose errors or technical problems and determine proper solutions and support engineering team in attending to service calls.
• Full cost control and resolution of any disputes.
• Deliver an end to end process with customers
• Communicate effectively with all stakeholders around project status and timelines.
• Comprehend customer requirements and make appropriate recommendations. Build positive relationships with customers
• Proactively identify risks that may affect response capability, specifications, budget and outcome of service quality.
• Produce timely and detailed reports on Projects and Services Support.
• Compliance with KPI’s, procedures and reporting requirements.
• Maintain high customer satisfaction ratings that meet company standards.
• Occupational Health and Safety compliance including subcontract liabilities
• Complete required training and development objectives within the assigned time frame

Skills and Experience:

• Preferred – Certification in Project Management or equivalent qualification or strong experience
• Must have – Proven 3-5 years’ work experience in the Electronic Security industry in an equivalent/similar role.
• Min. Diploma in any Engineering discipline.
• Sound knowledge of the security systems industry and understanding of system design
• Experience/Certifications with major integrated Access Control / CCTV / Intruder systems / Perimeter detection systems
• Strong interpersonal communications skills and the ability to communicate across diverse audiences – Written and Spoken
• Strong problem solving and exceptional analytical skills.
• Excellent Negotiation and Influencing Skills
• Strong organisational skills in dealing with multiple issues & various deliverables.
• Proficiency in Microsoft office programs
• Able to work under tight timeline/pressure and deliver results.